PAYMENT
All prices quoted on magnoliahoward.com are in Australian Dollars (AU$) inclusive of Australian GST. All orders are payable in Australian Dollars (AU$).
We accept American Express, Visa, MasterCard and Paypal payments. Payment by bank transfer may be arranged by contacting us.
In the case of unexpected circumstances. Should Magnolia Designs be unable to fulfill your purchase for unexplained reasons your money will be refunded to the full value.
All products remain the property of Magnolia Designs until full payment for your order is received. Once full payment is received, you will own the product.
All risk in the products passes on delivery. Pursuant to these terms and conditions, delivery is deemed to take place upon acceptance of the products at the place of delivery, as evidenced by your signature, or the signature of another adult, signing for the products.
We retain the right to delay and/or cancel an order if fraudulent activity is suspected.
ORDERS WITHIN AUSTRALIA
Magnoliahoward.com may be used to order online for delivery within Australia as well as selected international countries. Orders may also be placed by contacting us directly, email magnolia@magnoliahoward.com from Monday to Friday, 9.30 am to 5.00 pm AEST. We offer a free delivery service across Australia.
INTERNATIONAL ORDERS
Please contact via email magnolia@magnoliahoward.com
DELIVERY
Delivery times, as Magnolia Designs is a boutique artisan brand, where by designing and manufacturing are done in house, our lead times may vary. If an item is not available in the metal of your choice lead times can vary from two to four weeks. We will be in contact with you directly, once your order is placed to confirm delivery dates. Thank you for your understanding a choosing to buy locally from an Artisan.
All purchases will be cover by insurance and will require adult’s signature at the address specified by you for delivery.
Whilst every effort is made to meet the delivery times, we do not provide absolute guarantees. We use reputable couriers, for their prompt and efficient service, but occasionally delays may occur due to unforeseen circumstances.
AUSTRALIA WIDE DELIVERY
Subject to any other terms and conditions to the contrary (e.g. for Delivery of Special Orders), purchases made online.
Products will be posted to the delivery address specified during the ordering procedure. The shipping agent will insist on personal delivery, failing which your shipment will be held at the nearest post office for collection at your convenience. Please note that whilst the shipping agent may seek to deliver to you, another adult’s signature may be accepted by the shipping agent for delivery.
Our business hours are Monday – Friday, 9.30 am – 5.00 pm AEST. Orders cannot be processed on weekends or public holidays. Deliveries cannot be made on weekends or public holidays.
INTERNATIONAL DELIVERY
International purchases are shipped via Australia Post, and are subject to a shipping charge. Upon confirmation of an order, we will provide an indicative delivery date and the cost of shipping. Shipping takes approximately 1-2 weeks to either the USA or UK, and may be longer for other countries. You are liable for any local taxes, customs or duties applicable in the country of import. We do not accept responsibility for any packages retained for customs inspections and delays caused thereafter.
DELIVERY OF SPECIAL ORDERS
For specific orders that require adjustment (such as ring sizes), the standard delivery time will not apply. You will be notified of a delivery timeline when you confirm your order at which time you will be asked to accept before you can confirm your purchase.
DAMAGE DURING TRANSPORT
All packages we send are insured until delivered, signature on delivery. Please immediately report to the courier any damage to the package identified upon delivery.
If upon inspection of the product, you discover that it has been damaged in transit, please notify us immediately on magnolia@magnoliahoward.com.
RETURN POLICY
Our terms dealing with the return of products are subject to such statutory rights as you have, including pursuant to the Competition and Consumer Act 2010.
Products purchased from magnoliahoward.com may be exchanged or returned for refund within 30 days of delivery, provided they are not custom makes or repairs.
All returns and exchanges are subject to a quality assurance inspection process before we accept them. All products must be returned in their original condition. Any product with signs of wear and tear through use, will not be accepted.
EXCHANGES
An exchange may be made. If the new purchase is greater in value than the product to be exchanged, you will be charged the difference. If the exchanged product is lower in value, you will receive a store credit for the difference.
REFUNDS
Refunds for products purchased on magnoliahoward.com.
No refunds will be issued without the original sales receipt. If the original sales receipt is not available (for example, because you received the product as a gift or the original sales receipt has been lost by you), we only offer an exchange.
Refunds will generally be made in the form of the original payment. If, for any reason, this is not possible (e.g. expiry of credit card) it will be necessary to agree another method of refund. We will not refund any local taxes, customs or duties paid in the country of import by international customers.
Unless the product is being returned because of a breach by us of these terms and conditions, or terms and conditions which apply by legislation, it is your responsibility to pay the shipping costs, including insurance, of returning the products to us. In these circumstances, we will not be liable for any products which are damaged or lost in transit.
We recommend returns within Australia be sent via Australia Post Platinum Express or Registered Post, and International returns be sent via courier services.
We will use commercially reasonable efforts to ensure that any refund will be made within seven (7) business days of receipt of the products by us at the return delivery address specified above.